Need help ?
You can contact us via our contact page on the website or send an email to info@chantavereyen.com . We will endeavour to address your concerns as soon as possible.
The different payment methods offered are: Visa, Mastercard, American Express, Apple Pay, PayPal. To learn more about payment, we invite you to consult the payment methods page.
Orders
Once your order has been shipped, you will receive a confirmation email with a tracking link. This will allow you to follow the progress of your package in real time.
Unfortunately, we cannot add items to an existing order. You will need to place a new order for the additional items.
Cancellations are possible within a limited time after placing the order. Contact our customer service via the contact form or via info@chantalvereyen.com as soon as possible to discuss your cancellation request.
Unfortunately, once the order is confirmed, we cannot guarantee changes. Please check your order carefully before finalizing it. However, if there is a problem with your order, please contact us at info@chantalvereyen.com .
We are pleased to offer you exclusive delivery benefits. Explore our purchase thresholds to enjoy free delivery in various countries:
- In Germany, Belgium, France, Luxembourg, Spain, Netherlands, Portugal via Mondial Relay: Delivery is free from 25€ of purchase.
- In Austria and Italy via Mondial Relay: Delivery is free from 30€ of purchase.
For our customers in Canada and Switzerland, delivery via Bpost is free for all orders exceeding €80.
Customers in the UK can enjoy free delivery via Bpost on all orders over €50.
For our customers in Türkiye, delivery via Bpost is free for all orders exceeding €60.
For more details on shipping costs and conditions, please see our dedicated shipping page.
Delivery
Yes, we ship to many countries around the world. Check our shipping page to see a list of destinations and associated shipping rates.
Your package is kept for 8 days, if the deadline is exceeded it will be returned to us. For a new shipment of the uncollected package, payment of the shipping costs will be requested. You will need to contact us via info@chantalvereyen.com or via the contact form .
The choice of the relay point is made after payment, if you have not chosen it or if there has been a problem; do not hesitate to contact us via info@chantalvereyen.com or via the contact form .
If you do not choose your relay point, we will do it for you.
Packages are shipped Monday through Saturday, excluding public holidays; once payment has been made.
Delivery time varies depending on the carrier chosen: 3 to 6 days for Mondial Relay and 2 to 10 days for Bpost.
During holiday periods or carrier overload, delivery time may increase due to too many requests.
Please note that delivery times may be extended due to the customs process in your country. We ask you to take these possible delays into consideration when planning your order, especially for special occasions.
We deliver via Mondial Relay and Bpost
To ensure safe delivery, we recommend that you carefully check the address before finalizing your order. Contact our customer service via the contact form or via info@chantalvereyen.com as soon as possible if changes are necessary.
Customs fees and taxes may apply according to local laws. Please check your country's regulations for more information.
Products
Stones are creations of nature; each one is unique and can exhibit varying shades of color, distinct shapes, as well as rough spots, holes, and other imperfections that give each stone its uniqueness.
Yes, we offer e -gift cards . They are available for purchase on our website and are a great way to treat your loved ones.
Each stone is unique and has specific dimensions. You can find detailed information about the size of each product in its respective description.
Return and Refund
Returns are accepted within 14 calendar days. To return your package, please contact us via info@chantalvereyen.com or via the contact form
The return of the package is the responsibility of the buyer. The refund will take place within 2-3 days after receiving the return package.
Yes, we accept returns 14 days after receiving your order. See our return policy for more details on how to do so.
We apologize for any inconvenience. Please contact our customer service via the contact form or via info@chantalvereyen.com with photos of the defective or incorrect product, and we will resolve the issue promptly.
